Support Manager

1 неделя назад

Минск, Минск, Беларусь ЛемеЛ Лабс Полный рабочий день 500 000 руб. - 1 000 000 руб. в год

Cleverside is a mobile game developer renowned for its expertise in crafting engaging casual games.

Our commitment to quality has earned a vast dedicated user base. We have:

  • Over 40 million installs
  • Hundreds of thousands of daily players enjoying our games.
  • Team of 50 passionate people.

Cleverside is seeking a Support Manager, who will join our Product team.

Expected daily tasks:

  • Create unique textual content for casual games and apps, including notifications, social media posts and localisation;
  • Analyse and report game issues, including in-depth analysis of player feedback and suggestions for game improvements;
  • Identify and escalate emerging/trending game bugs;
  • Make a research of competitors activity and try to understand the portrait of the target audience;
  • Assist the team in solving issues by maximising player delight;
  • Monitoring email requests and timely responses to reviews.

Qualifications:

  • 1 year of experience working as a Support Specialist;
  • Professional copywriting and communication skills in English (В2 ) and Russian;
  • Ability to create texts for different content types (notifications, social media posts, in-app content, etc.);
  • Great analytical skills: creating the portrait of the audience to write for, testing and analysis of different hypotheses;
  • Strong knowledge of American cultural trends;
  • Deep research skills;
  • Previous experience as a Copywriter will be a plus.

The recruitment process includes a test task stage.

Benefits:

  • Flexible working hours and the possibility of remote work;
  • Vacation bonus / Days off;
  • Professional development and training opportunities;
  • Opportunity to participate in exciting and diverse projects.
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