Loyalty Manager

KeyDev is on the lookout for a Loyalty Manager to join our VIP department.

Responsibilities

• Manage a portfolio of (potential) VIP clients.
• Build meaningful relationships via calls, emails, and chat.
• Reactivate, upsell, and escalate users to VIP level when appropriate.
• Monitor user behaviour and act on key triggers.
• Execute retention campaigns and reward offers with performance tracking.
• Maintain timely communication based on player activity.
• Collaborate with VIP Managers, Support, and Payments teams.

Requirements:

• Experience in customer service, CRM, or user engagement.
• Bilingual communication (Russian & English).
• Confident working with performance KPIs and user activity reports.
• Proactive, autonomous, and organised.
• Comfortable with CRM tools, Intercom, Slack, and dashboards.

Nice to have:

• Previous experience with VIP users or retention.
• Understanding of CIS market behaviours.
• Experience in high-paced, performance-driven environments.

Benefits:

• Take advantage of 25 paid calendar vacation days to explore, relax, and unwind.
• Join us for exciting corporate events that foster team spirit and fun
• Indulge in a variety of snacks available in the office.

We will tell you more about all the benefits on the interview :)

This position is planned to be created (promising).

Ключевые навыки

• Английский язык
• работа с VIP клиентами
• Customer Experience
• Английский — B2 — Средне-продвинутый

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