Customer Success Specialist

16 часов назад


Минск, Минск, Беларусь Viber Полный рабочий день 15 000 руб. - 25 000 руб. в год

Viber is one of the most popular apps in the world and the most downloaded app to emerge from the start-up nation. Working at Viber provides a unique opportunity to influence hundreds of millions of people using our messaging app.

The Viber business unit is responsible for developing, selling, and maintaining all the revenue-driven products and services at Viber. We're looking for a Customer Success Specialist to join our team.  

Join us and become an integral part of our Customer Success efforts by providing technical support to key accounts, ensuring efficient and high-performing operational tools and processes for customers, partners, and our business unit team members.

Responsibilities
  • Supporting business partners' tickets over email.
  • Investigations and troubleshooting of reported technical issues.
  • Manage escalations of issues to relevant R&D teams. 
  • Support internal teams' operational processes and requirements. 
  • Work with Product and Business teams to convey partners' requirements and business needs.
Requirements
  • 2+ years of experience in B2B or B2B2C technical support, account management, business operations, or equivalent. 
  • English - Full professional proficiency level.
  • Tech savvy – ability to technically present the company to its customers and ability to have high-level technical conversations with customers.
  • High organizational skills and attention to detail in a multitasking work environment.
  • Strong interpersonal and customer care skills.
  • Strong data orientation skills and high proficiency in MS Excel. 
Advantages
  • Russian - Full professional proficiency level.
  • Enthusiastic Viber user.
  • Experience working with CRM/ticketing systems (Jira, Zendesk, Hubspot, etc.).
  • Familiarity with server-side communication protocols and application programming interfaces.
  • Familiarity with SQL or/and NoSQL databases.

State Employment Service

Skills
None
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