Customer Success Specialist
2 недель назад
Viber is one of the most popular apps in the world and the most downloaded app to emerge from the start-up nation. Working at Viber provides a unique opportunity to influence hundreds of millions of people using our messaging app.
The Viber business unit is responsible for developing, selling, and maintaining all the revenue-driven products and services at Viber. We're looking for a Customer Success Specialist to join our team.
Join us and become an integral part of our Customer Success efforts by providing technical support to key accounts, ensuring efficient and high-performing operational tools and processes for customers, partners, and our business unit team members.
Responsibilities- Supporting business partners' tickets over email.
- Investigations and troubleshooting of reported technical issues.
- Manage escalations of issues to relevant R&D teams.
- Support internal teams' operational processes and requirements.
- Work with Product and Business teams to convey partners' requirements and business needs.
- 2+ years of experience in B2B or B2B2C technical support, account management, business operations, or equivalent.
- English - Full professional proficiency level.
- Tech savvy – ability to technically present the company to its customers and ability to have high-level technical conversations with customers.
- High organizational skills and attention to detail in a multitasking work environment.
- Strong interpersonal and customer care skills.
- Strong data orientation skills and high proficiency in MS Excel.
- Russian - Full professional proficiency level.
- Enthusiastic Viber user.
- Experience working with CRM/ticketing systems (Jira, Zendesk, Hubspot, etc.).
- Familiarity with server-side communication protocols and application programming interfaces.
- Familiarity with SQL or/and NoSQL databases.
State Employment Service
SkillsNone
-
Platform Success Specialist
5 дней назад
Минск, Минск, Беларусь Delve Полный рабочий день 40 000 руб. - 60 000 руб. в годDelve Deeper is a Performance Media Agency focused on helping clients grow their customer base by integrating the power of Tech & Data in Media. We act as one highly functioning team that is powered by our professional "Fire in the Belly", with a passion for creating exceptional value by delighting our clients and creating an engaging work environment for...
-
Sales And Marketing Specialist
7 дней назад
Минск, Минск, Беларусь Foreign Force Group LLC. Полный рабочий день 20 000 руб. - 60 000 руб. в годCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Sales and Marketing Specialist located in Kochi. The specialist will be responsible for building and maintaining customer relationships, managing customer service inquiries, conducting sales training, and overseeing sales management activities. Daily...
-
iGaming Customer Support Specialist
1 неделя назад
Минск, Минск, Беларусь Gamdom Полный рабочий день 10 000 руб. - 20 000 руб. в годCompany Overview:Gamdom, a leading Cryptocurrency iGaming operator, is expanding its fully remote team and is on the lookout for tech-savvy individuals who are passionate about customer support. If you're eager to learn, open-minded, and thrive in a dynamic environment, we want to hear from youPosition Overview:Join our growing team as a Customer Support...
-
PSP Specialist
1 неделя назад
Минск, Минск, Беларусь Gamdom Полный рабочий день 30 000 руб. - 60 000 руб. в годWe are seeking a Payment Specialist to own and optimize our global payment infrastructure. This individual will be responsible for ensuring our wallet and cashier deliver a seamless, efficient, and localized payment experience for every market we serve.You will continuously analyze current payment options, identify new payment providers and methods per...
-
TechOps Specialist
1 неделя назад
Минск, Минск, Беларусь Gamdom Полный рабочий день 30 000 $ - 60 000 $ в годWe are seeking a proactive and detail-oriented TechOps Specialist to join our dynamic team. In this role, you will play a pivotal part in ensuring smooth technical operations, effective communication between teams, and maintaining the security of our internal systems.Key ResponsibilitiesIssue Investigation and Reporting:Investigate, assess, and report...
-
Senior Product Quality Specialist
1 неделя назад
Минск, Минск, Беларусь Neo Group Полный рабочий день 40 000 руб. - 80 000 руб. в годWe're looking for a Product Quality Specialist who will not only validate our product releases but also pioneer AI-powered testing approaches to ensure the highest quality for our customers. This role is embedded in the Product organization, focusing on real-world quality validation, analytics-driven issue detection, and automation of customer journeys.....
-
Product Manager
7 дней назад
Минск, Минск, Беларусь Neo Group Полный рабочий день 20 000 руб. - 40 000 руб. в годCome on board with Neo Group Here's your chance to stir things up in the scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.Neo Group is on the...
-
HR administration specialist
2 недель назад
Минск, Минск, Беларусь Mapbox Полный рабочий день 15 000 руб. - 30 000 руб. в годMapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of the platform's flexibility, security...
-
Copywriter
7 дней назад
Минск, Минск, Беларусь Ludicrum Tech Полный рабочий день 30 000 руб. - 60 000 руб. в годJoin Our Team as a Copywriter in the thriving iGaming Industry Who we are? Ludicrum is redefining iGaming, blending creativity with technology to deliver world-class gaming experiences. From marketing and product development to customer support and financial reporting, our teams are changing the game. Our vision is to create ultra-intuitive and engaging...
-
Copywriter
5 дней назад
Минск, Минск, Беларусь Ludicrum Tech Полный рабочий день 20 000 руб. - 25 000 руб. в годJoin Our Team as a Copywriter in the thriving iGaming Industry Who we are? Ludicrum is redefining iGaming, blending creativity with technology to deliver world-class gaming experiences. From marketing and product development to customer support and financial reporting, our teams are changing the game. Our vision is to create ultra-intuitive and engaging...