Head of Service Operations

4 дней назад

Минск, Минск, Беларусь The View Полный рабочий день 70 000 $ - 120 000 $ в год

About us

Real-estate visualization & interactive studio (renderings, animations, virtual tours) serving US & Worldwide clients.

Role purpose

Build and improve the studio's operating system and level up Project Coordinators so delivery is predictable, fast, and pleasant for clients.

What you'll do

  • Lead Project Coordinators and the
    operational layer
    for
    6–7 teams
    (5–6 people each).
  • Operational layer = processes & standards, weekly cadence, simple templates, QA gates, clear statuses, escalations.
  • Run
    stand-ups with the team.
  • Build processes:
    short policies, checklists, weekly rituals (planning, demos, retros), clean comms rules.
  • Coach & audit coordinators:
    email/call scripts, "two options" approach, case reviews, onboarding.
  • Oversee client-managers communication
    and service tone together with US account managers.
  • Translate founders' goals into
    team KPIs and simple incentives
    ; enable transparent reporting.
  • Keep
    team morale
    healthy; prevent burnout; resolve conflicts early; cut busywork.
  • Hire and spin up
    extra hands/assistants for urgent or non-standard work.
  • Tools:
    Airtable, Slack
    (plus minimal extras).

Not your scope

This is a leadership role, not day-to-day project management. You will
not
:

  • Manage artists' daily tasks or schedules.
  • Control budgets or track hours on a task level.
  • Handle client follow-ups for missing assets.

Your focus is on
building systems, mentoring coordinators, and ensuring delivery excellence across teams
— not doing operational execution yourself.

Requirements

  • 4+ years in
    Operations / Project Management
    (people + process leadership).
  • Experience in creative/production (CGI/digital/design) is a plus.
  • English
    B2+
    ; comfortable with regular US-time calls.
  • Proven ability to simplify workflows and train teams.

Schedule and format

  • Minsk office, full-time;
    4h US overlap availability.
  • Official employment per Belarus labor code.

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