Technology Team Lead

Delve Deeper is a Performance Media Agency focused on helping clients grow their customer base by integrating the power of Tech & Data in Media. We act as one highly functioning team that is powered by our professional "Fire in the Belly", with a passion for creating exceptional value by delighting our clients and creating an engaging work environment for our team members.

We deliver digital marketing management, first-party data science and consulting, and adtech/martech systems integration & reselling on a global scale. We connect the dots between data and technology in media by identifying our clients' super fans, deterministically finding more of them, and converting them online in the most effective way.

Delve Deeper has been recognized as Built In Colorado's "Best Places to Work" for the past four years in a row.

Our culture emphasizes professional development in an environment where everyone can have an impact. We are passionate about seeing our team through self-care, family, community and (of course) career growth. As a privately owned company, we don't get caught in red tape, instead we pave a path of growth for those with a passion to succeed professionally.

Delve Deeper is a fast-paced company with proven success with high-profile global customers such as UNICEF, International Rescue Committee, Virgin Voyages, Gerber Life Insurance, Apple Leisure Group, Orange, and Hebe.

Headquartered in Boulder, Colorado, Delve Deeper also has offices in Warsaw and Minsk, as well as team members in 10 other countries.

Who you are

• You are strongly determined to achieve your career goals through hard work,  initiative, and resourcefulness.
• You are a life-long learner seeking ongoing improvement with a growth mindset and going outside of your comfort zone.
• You are able to focus on solving the most important problem to achieve the greatest impact.
• You are willing to take the armor off, put aside any pretenses, and check your ego at the door - to build trust with others on the team.
• You take pride in achieving objectives and delivering results; individually and collectively as a team. 
• You want to understand yourself and have conscious knowledge of your character, feelings, motives, and desires.
• You crave feedback and external input so you can use it to improve performance.
• You want to have an "unfair advantage" and collaborate with your team in-office at least 3 days a week. 

What You Will Do

• Lead strategy for license onboarding, retention, and support to align with business and revenue goals.
  
• Build and maintain processes, SOPs, and knowledge bases to optimize platform usage and ROI.
  
• Consult clients on platform functionality, best practices, and technology updates, providing expert guidance.
  
• Organize and deliver internal and external platform training and certification programs.
  
• Monitor key client platform usage, adoption, and emerging features, proposing and implementing improvements.
  
• Drive quality assurance, process improvement, and efficiency gains across the Technology team.
  
• Allocate resources, manage deliverables, and support team growth, including internship staffing.
  
• Maintain dashboards tracking KPIs, CSAT, and team productivity.
  
  

What You Bring

• Deep expertise in digital media platforms such as DV360, Campaign Manager 360, Search Ads 360, Google Analytics 4, Google Tag Manager, and Amazon DSP.
  
• Strong client-facing experience: consulting, reporting, training, and presenting solutions.
  
• Experience building and maintaining knowledge bases, SOPs, and process documentation.
  
• Ability to lead, mentor, and grow team members while driving operational efficiency.
  
• Analytical mindset for monitoring performance metrics and improving workflows.
  
• A proactive approach to learning and adopting new platform features and industry standards.
  
  

What You Need

• Bachelor's degree in a relevant field or equivalent experience.
  
• 5–8 years of experience in digital media or technology-focused agencies.
  
• 3–5 years of hands-on experience in digital platform management and client consulting.
  
• 1–2 years of team leadership or management experience.
  
• 2–3 years of project management experience.
  
• Familiarity with tools such as BigQuery, Looker Studio, SQL, Google Cloud Platform basics, and Zendesk.
  
• Certifications preferred: DV360, Campaign Manager 360, Search Ads 360, Amazon DSP, GA4

What Delve Deeper offers: 

• Work schedule: 12 pm- 8 pm
• A competitive salary and an annual bonus opportunities
• A promote from within culture and the chance to define your career growth
• Health and dental insurance (after trial period)
• 28 calendar PTO days
• Flexible sick days policy backed by full 100% short-time disability coverage
• Brand new office in Minsk, built and designed exclusively for DELVE
• English language tuition covered for specific positions
• Compensation of sports facilities (after trial period)
• Mental health reimbursement (after trial period)
• Generous employee referral bonuses
• Hybrid Working Model: Tuesdays, Wednesdays, Thursdays in office with the option to work from home on Mondays and Fridays
• Dog Friendly Office: You are welcome to bring your furry, well-behaved companion to work with you
  

Please submit your CV in English

Delve Deeper is an equal opportunity employer. We believe that diversity enriches the workplace and we are committed to growing our team with the most talented and passionate people from every community. Delve Deeper strives to create a culture of unity and respect and to that end, we have a zero tolerance policy for behavior that promotes harassment, hate and discrimination of any kind. We are committed to providing reasonable accommodations for qualified individuals. If you require assistance during the application process due to a disability, please let us know. 

* Not all aspects of the job are covered by the objective and duties - may require "other tasks" as assigned. 

* Job may change over time in accordance with team/company needs.