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Junior IT Support Engineer

3 месяцев назад

Минск, Беларусь Майндтек Девелопмент Полный рабочий день
Requirements:

Knowledge of Windows, MacOS operating systems. Proficiency in software installation. Skills in diagnosing PC and peripheral equipment malfunctions. Basic understanding of information security concepts. Basic understanding of local area networks. Excellent communication and customer service skills. Hardworking, honest, and responsible. Ability to independently troubleshoot and resolve technical issues. English proficiency at B2 level (Ability to write and read technical docs and communications with our employees around different locations)

Responsibilities:

Register and process support requests from users (working hours): Receive tickets and chat requests from users. Thoroughly diagnose user issues to determine their root cause. Effectively route support requests to the appropriate specialists or teams. Assist users in resolving IT issues related to hardware and software, operating systems, networks, applications, and more. Provide clear and concise instructions to users on how to troubleshoot issues. Escalate complex issues to the appropriate specialists or teams. Granting new employees access to IT systems and services. Resetting passwords and unlocking user accounts. Managing user access rights to IT systems and services. Revoking access for former employees and users who no longer need it. Complying with company security policies when granting access. Document and track support requests: Maintain records of each support request, including the problem description, troubleshooting steps, and outcome (Jira task is enough). If request is Non-Trivial, this request should be documented in Global IT Support Complex Task Documentation Track support requests until they are fully resolved. Provide users with updates on the status of their support requests. Prevent IT issues: Develop and implement preventive measures to prevent IT issues. Educate users on methods to prevent IT issues. Maintain a knowledge base: Create and update an IT support knowledge base containing articles, guides, and other resources that may be helpful to users. Provide users with access to the IT support knowledge base. Collect user feedback: Analyze feedback to identify areas where IT support can be improved. Professional development: Keep their IT support knowledge and skills up-to-date. Participate in training and development programs. Stay up-to-date on new technologies and trends in IT support.

Benefits:

Registration according to the legislation of Belarus.

Enjoy 5 health-days to focus on your well-being. Take advantage of 25 paid calendar vacation days to explore, relax, and unwind. Get a $30 net per month sports compensation to stay active and healthy. Benefit from top-notch medical insurance for peace of mind. Indulge in a variety of snacks available in the office. Join us for exciting corporate events that foster team spirit and fun