VIP Manager

KeyDev is on the lookout for a VIP Manager to join our VIP Department.

What we want from you:

• Build and nurture strong relationships with VIP customers, ensuring exceptional service and support.
• Proactively engage with VIP customers to understand their needs, preferences, and goals.
• Provide tailored recommendations and personalized offers to VIP customers to maximize their satisfaction and loyalty.
• Act as the main point of contact for VIP customers, addressing their inquiries and resolving any issues they may face.
• Collaborate with cross-functional teams to deliver VIP experiences, including event invitations, special promotions, and bespoke rewards.
• Monitor and analyze VIP customer activity and behavior to identify opportunities for engagement and retention.
• Work closely with the VIP team to develop and execute strategies for VIP customer acquisition and retention.
• Stay up-to-date with industry trends and best practices in VIP account management.

Requirements:

• Fluency in Russian and a good command of English.
• Previous experience in VIP account management.
• Strong relationship-building and communication skills.
• Customer-centric mindset with a passion for delivering exceptional service.
• Excellent problem-solving and conflict resolution skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong analytical skills, with the ability to interpret data and drive insights.

Benefits:

• Take advantage of 25 paid calendar vacation days to explore, relax, and unwind.
• Join us for exciting corporate events that foster team spirit and fun
• Indulge in a variety of snacks available in the office.
  
  We will tell you more about all the benefits on the interview :)
  This position is planned to be created (promising).

Ключевые навыки

• Английский — B1 — Средний

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