Turkish Speaking VIP Account Manager
3 дней назад
About Gamdom
Gamdom is a leading online platform in the iGaming and crypto space, offering innovative and engaging experiences to a global player base. As we continue to grow, we are committed to delivering exceptional service and unique rewards for our VIP players.
We're now looking for a Turkish Speaking VIP Account Manager to join our team and play a key role in shaping personalized VIP experiences.
Key Responsibilities:
Relationship Management
- Build and maintain strong relationships with Turkish-speaking VIP players, ensuring their needs are understood and consistently met.
Primary Point of Contact
- Act as the dedicated liaison for VIP players, addressing inquiries and providing customized solutions through platforms like Intercom, Discord, and email.
Loyalty & Rewards
- Design and execute personalized loyalty programs, promotions, and rewards to enhance player satisfaction and engagement.
Collaboration with Internal Teams
- Work closely with marketing, promotions, and support teams to curate exclusive offers and experiences tailored for VIP players.
Data-Driven Strategies
- Analyze player behavior and performance metrics to identify trends, develop targeted engagement strategies, and align offerings with individual preferences.
Proactive Issue Resolution
- Anticipate and address player concerns promptly, delivering effective solutions to maintain trust and ensure an exceptional gaming experience.
What We're Looking For
- Proven experience in a customer-focused role, preferably within the iGaming or online gaming industry.
- Native-level or fluent Turkish speaker, with strong English communication skills.
- Strong interpersonal skills with a passion for delivering top-tier customer experiences.
- Exceptional organizational skills and the ability to multitask in a fast-paced environment.
- Familiarity with platforms like Intercom, Discord, and CRM systems is a plus.
- Analytical mindset with the ability to use data to drive decisions.
Perks at Gamdom:- Fully remote - work from anywhere in the world
- Flexible schedule
- 30 days of paid time off
- Equipment allowance
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