Continuous Learning Administrator

Closing date for applications is: 13 November 2025ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.

We welcome applications from candidates who meet some but not all of the criteria listed below.

We're currently looking for a Continuous Learning Administrator on a FTC until 31 March 2027. The position sits within the Continuous Learning and Member Support team.

The Continuous Learning Administrator plays a vital role in supporting the implementation and efficient delivery of ACCA Learning Certificates, blended programmes and bespoke training in the Middle East.

The Job

• Support the delivery of ACCA Learning Certificates, blended programmes and bespoke training in the Middle East
• Provide administration support for the delivery of bespoke training including liaising with clients, managing freelance trainers and event logistics as required ensuring a high-quality experience for clients
• Provide B2B sales and product performance reporting: maintain and manage sales records, preparing reports on sales performance and trends
• Support the creation of B2B customer reports and progress tracking for employer programmes.
• Collate feedback reports from learners and tutors ensuring issues are tracked and addressed
• Provide ongoing customer support and escalate issues as needed; including updating internal guidance materials
• Support the tracking of ACCA Learning B2B opportunities within the region
• Support the administration and operational delivery of the UAE Fellowship programme and other ACCA Learning programmes as required
• Invoicing, contract and payment reconciliation: process and arrange invoices for learning products and services and provide support for invoice-related queries and issues
• Assist in managing ad-hoc requests, including administrative and operational requests as they arise.

The Person

• Strong customer-focused mindset with experience in delivering great levels of customer service, preferably within a training environment (not essential)
• Proven experience in an administrative role, ideally within learning or a related field
• Competence in invoicing, payment reconciliation, and related administration
• Good organisational and multitasking abilities, with a keen attention to detail
• Confident communicator, both written and verbal, including proficiency in digital platforms
• Self-motivated, capable of working independently with minimal supervision, and skilled in prioritisation to meet service levels
• Interest in finance, accountancy-related topics, and the broader education, skills, and careers landscape
• Strong interpersonal skills, with the ability to build and maintain long-term, high-quality, trusted relationships
• Is highly organised, logical and methodical approach to work with an emphasis on accuracy and attention to detail.

Every application must include a cover letter; applications submitted without one will not be considered.

Our benefits

We strive to create an environment where you can prioritise your wellbeing and so have designed our benefits to give you the power to do so. Our core benefits include medical cover, life assurance and long term disability cover. We provide an employee assistance programme and are proud to offer a financial wellbeing tool called Nudge, to our employees.

We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.

Interested in this role? Please click Apply to submit your application.

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