VIP Coordinator

Come on board with Neo Group Here's your chance to stir things up in the scene with us. We're not just expanding; we're revolutionising the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you.

Neo Group is on the lookout for a VIP Coordinator to join our VIP Department.

Responsibilities:

• Communicate with VIP and pre-VIP clients via messengers, email, and phone.
• Provide prompt assistance with account-related issues, payments, and promotions.
• Build and maintain a trust-based relationship with clients.
• Resolve conflicts with professionalism and within company guidelines.
• Collaborate with CRM, payments, and operations teams to ensure smooth processes.
• Maintain a high level of customer satisfaction and loyalty.

• Minimum of 1 year of experience in customer support or client-oriented teams.
• Native Russian speaker with excellent written communication.
• English: B1 or higher (for understanding internal systems and cross-department communication).
• Strong communication skills — ability to build trust and conduct confident, polite dialogue.
• Basic knowledge of payment methods (bank cards, P2P, cryptocurrency).
• Experience working in CRM/support platforms.
• Stress resilience and ability to work in multitasking mode.
• Willingness to work on a shift schedule.

Nice to Have:

• Experience working with VIP or high-value clients.
• Understanding of CIS market specifics..
• Experience in conflict resolution.

• Enjoy 3 health days to focus on your well-being.

• Take advantage of 25 paid calendar vacation days to explore, relax, and unwind.

• Get a $30 net per month sports compensation to stay active and healthy.
• Benefit from top-notch medical insurance for peace of mind.
• Indulge in a variety of snacks available in the office.
• Join us for exciting corporate events that foster team spirit and fun