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Project Manager Associate

2 месяцев назад

Минск, Беларусь RichBrains Полный рабочий день

We are looking for a Project Manager Associate who is proactive and well-organised in their work. You will have excellent time management and communications skills to use it for prioritising demands across projects/tasks with minimal supervision.

Responsibilities:

Act as the main point of contact for stakeholders, fostering strong communication and collaboration;

Elicit, analyse, and refine business and technical requirements for project success

Expand knowledge base and maintain documentation;

Сomplete support tickets and change requests;

Resolve customer queries and product or service problems by clarifying the customer's complaint:

determining the cause of the problem

selecting and explaining the best solution to solve the problem

expediting correction or adjustment

following up to ensure resolution;

Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders;

Manage the project during both the Hypercare and Warranty periods, providing additional support to ensure successful operation and promptly addressing any arising issues;

Assist with challenging client requests or issue escalations as needed;

Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

Requirements:

Exceptional communication (both spoken and written), negotiation, and interpersonal skills;

Fluent written and spoken English (Advanced);

Experience using tools like JIRA and Confluence will be an advantage;

A thorough understanding of Agile methodologies, including Kanban and Scrum frameworks;

min 1 year experience in project management/support department.

Working with us is about: Motivated and highly professional team to work with Work in a modern business center, just a five-minute walk from the subway, or remotely Working schedule 13:00 - 22:00 GMT+3 Program of corporate discounts Corporate events to foster a team spirit Fresh fruits in the office.

Apply now and join our team