Risk Payment Fraud Agent

As an Agent in the Risk, Payment and Fraud Department (RPF Department), you will be responsible for making payments and verifying fraud patterns. Your role involves self-verifying customers, resolving payment issues, and ensuring a positive customer experience. Additionally, you'll collaborate with your team to improve service quality and stay updated on our products and services. Your efforts will be key to maintaining customer satisfaction and upholding our company's reputation.

Key Responsibilities:

• Carry out small payments.
• Analysis of the main violations.
• Self-verification of the cases.
• Analysis and identification of fraud patterns and all types of violations.
• Presentation of the results of the analysis following the company requirements.
• Collaboration with team members to continuously improve customer service quality.

• Good to have a background in Data Analytics or Finance.
• Fluency in Russian language (both written and spoken).
• Intermediate or upper intermediate level of English (both written and spoken).
• Excellent communication and interpersonal skills.
• Ability to multitask and efficiently manage time.
• Basic computer skills and familiarity with chat and email platforms.
• This is an entry-level position; no prior experience is required.

Work conditions:

• The first month is training (paid), schedule 5/2 from 10:00 to 18:00.
• After the training shift work schedule, night shifts 00:00 - 08:00, 5 working days per week for 8 hours, weekends are floating.

• Enjoy 3 paid health days per year for those unforeseen sick days or medical appointments.
• Recharge your batteries with 25 paid calendar vacation days annually to explore, relax, and rejuvenate.
• Rest easy with comprehensive medical insurance coverage for employees.
• Stay active and healthy with a monthly sports allowance of $30 net to support your fitness goals.
• Stay ahead in your field with access to conferences and professional literature to fuel your growth.
• Boost your energy and morale with complimentary snacks available in the office.
• Foster camaraderie and celebrate achievements through engaging in corporate events throughout the year.