Senior SRE Engineer

Come on board with Neo Group Here's your chance to stir things up in the scene with us. We're not just expanding; we're revolutionising the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you.

Neo Group is on the lookout for a Senior SRE Engineer to join our Engineering Department.

Responsibilities:

• Design, deploy, and maintain observability platforms including Zabbix, Grafana, and Opensearch Stack (Opensearch, Logstash, Kibana).
• Implement and maintain metrics, logs, traces, and synthetic monitoring across infrastructure and applications.
• Integrate Prometheus, Alertmanager and OpenTelemetry where applicable to achieve unified observability.
• Maintain monitoring coverage for Linux, network devices, applications, and cloud services.
• Maintain and enhance the overall monitoring and logging infrastructure, including capacity, performance, and reliability.
• Develop meaningful dashboards and alerting logic to ensure timely and actionable incident notifications.
• Optimize alerting systems: reduce noise, tune thresholds, and focus on critical business and technical metrics.
• Improve observability processes and implement predictive failure analysis and early-warning signals.
• Analyze incidents, identify patterns, and drive proactive monitoring improvements.
• Define and maintain KPIs, SLIs, SLOs, and SLA measurement processes in coordination with service owners.
• Enhance reliability through structured incident management and post-mortem analysis.
• Automate deployment and configuration of monitoring components using Ansible, Terraform following IaC principles.
• Manage configuration templates and Zabbix host provisioning through automation tools (Ansible, Terraform following IaC principles).
• Leverage APIs and scripting (e.g., Python, Go) for data collection, integrations, and automation.
• Collaborate closely with  Developers, System Engineers, DevOps, and IT Operations teams to improve system reliability and reduce MTTR.
• Establish and evolve the Monitoring & Diagnostics foundation for the in-house 24/7 App Support team, including tooling, processes, knowledge base, training, runbooks, and troubleshooting guides.
• Create intelligent, step-by-step troubleshooting instructions to speed up incident resolution.

• 4+ years of experience as an SRE, Monitoring Engineer, or similar role in production environments.
• Advanced Linux user with strong command-line and diagnostic skills.
• Strong understanding of monitoring, logging, and observability concepts (metrics, logs, traces, SLIs/SLOs, alerting).
• Hands-on experience with at least several of the following:
• Zabbix, Prometheus, Grafana, Elastic Stack (ELK), Alertmanager, OpenTelemetry.
• Experience managing both cloud-based and on-premise environments.
• Automation skills using Python or Go.
• Proficiency with configuration management / IaC tools (Ansible, Terraform or similar).
• Solid grasp of networking principles and protocols (TCP/IP, HTTP, DNS, load balancing, etc.).
• Experience with CI/CD pipelines (GitLab, Jenkins or similar).
• Familiarity with container orchestration (Kubernetes, Rancher).
• Experience documenting workflows and training support teams.
• Proven skills in incident analysis, pattern recognition, and driving preventive improvements.
• Good communication skills and ability to work with cross-functional teams.

Nice to Have:

• Experience with synthetic monitoring tools and user-experience monitoring.
• Background in capacity planning and performance tuning.
• Advanced knowledge of ML-driven monitoring and predictive analysis.
• Experience with automated incident response (self-healing systems).

Soft Skills:

• Responsibility, initiative, and strong analytical thinking.
• Ability to collaborate effectively within a team.
• Focus on automation and process improvement.
• Strong documentation and knowledge-sharing skills.
• Capability to diagnose complex incidents and provide actionable insights.

• Enjoy 3 health days to focus on your well-being.
• Take advantage of 25 paid calendar vacation days to explore, relax, and unwind.
• Get a $30 net per month sports compensation to stay active and healthy.
• Benefit from top-notch medical insurance for peace of mind.
• Indulge in a variety of snacks available in the office.
• Join us for exciting corporate events that foster team spirit and fun