Manager, Data Services Operations

Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of the platform's flexibility, security and privacy compliance. Organizations use Mapbox applications, data, SDKs and APIs to create customized and immersive experiences that delight their customers.

At Mapbox, data is foundational as it flows into every product we sell - maps, navigation, or search - and ultimately to our customers. Nearly 4M Developers worldwide use our Map, Navigation, and Search SDKs; Mapbox services are used in over 45,000 apps; and our technology powers the experiences for 700M Monthly Active Users. The RAVE department at Mapbox is a crucial division responsible for acquiring, processing, and delivering high-quality location-oriented data to enable internal and external Customers who use Mapbox maps and Navigation.

The RAVE Department at Mapbox provides a globally validated, up-to-date Mapbox Streets basemap; an engaging feedback experience for over 350K+ users and drivers; generates hundreds thousands of high quality corrections to offer the best map data to power navigation for people, packages, and vehicles globally.

What You'll Do

• Reporting directly to the Head of Data RAVE, work with a passionate group of approximately 200 Mapboxers, including Managers.
• Supports the Head of Data RAVE in identifying areas for process improvement by gathering data and feedback.
• Analyze and provide the Head of Data RAVE with recommendations to existing operational processes, audit established KPIs, improve organizational processes/workflows/metrics, and implement necessary changes.
• Create, manage, and deliver performance goals for the teams (aligning with the Head of Data RAVE) while providing clear updates of achieved results.
• Create operation strategies and policies related to optimization and minimizing expenses.

What We Believe Are Important Traits For This Role

• 5+ years of leadership: You have managed and grown diverse organizations of operational teams.
• Bachelor's degree.
• Fluency in Russian, English (B1-B2).
• Strong communication and presentation skills.
• Relative comfort with ambiguity and the ability to maneuver effectively amid rapidly evolving priorities and workflows.
• Data guides your decisions and is used to continuously improve your purview: extensive and direct experience in using and managing data to deliver outsized impact.
• Prior experience with GIS systems or Yandex Maps is a plus.

What We Value
In addition to our core values, which are not unique to this position and are necessary for Mapbox leaders:

• We value high-performing creative individuals who dig into problems and opportunities.
• We believe in individuals being their whole selves at work. We commit to this through supportive health care, parental leave, flexibility for the things that come up in life, and innovating on how we think about supporting our people.
• We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company.
• We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply.

By applying for this position, you acknowledge that you have received the Mapbox Non-US Privacy Notice for applicants, which is linked here. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Mapbox to process your application.

We are committed to a fair and equitable hiring process. We do not discriminate against any protected class.