Call Center Agent

Company Description

TLScontact, established in 2007, partners with governments globally to deliver visa and consular services, ensuring efficient and customer-focused experiences for travelers and citizens. Operating across four continents, the company manages over 140 visa application centers and processes millions of applications annually. Leveraging advanced technology, TLScontact supports governments in streamlining their operations and improving digital accessibility.

Role Description

This is an on-site, full-time Call Center Agent role based in Minsk. The Call Center Agent will be responsible for assisting customers with inquiries regarding visa applications, resolving customer issues, and providing accurate information about services. The role requires handling high volumes of calls and offering professional and courteous customer support while adhering to company guidelines and quality standards.

Qualifications

• Excellent verbal and written communication skills in [mention required languages, e.g., English and Russian]
• Strong customer service, problem-solving, and interpersonal skills
• Ability to handle high call volumes and maintain professionalism under pressure
• Proficiency in using computer systems and customer support tools
• Prior experience in a call center or customer service environment is beneficial
• Attention to detail and adherence to company protocols and quality standards
• Ability to work collaboratively as part of a team and manage time effectively
• High school diploma or equivalent; additional certifications related to customer service are an advantage

If you are interested or a good fit to the profile, please apply suing the following link

Only shortlisted candidates will be contacted (please be informed)