Overview

The role of Dynamics 365 Senior Consultant entails working as a techno-functional lead to analyze, design, develop, test, maintain and support applications developed using D365 CE by collaborating closely with client teams and business stakeholders.

Responsibilities include contributing to activities such as building demo and proof of concept solutions for various client presentations, creating Dynamics 365 solutions and industry templates, meeting customer expectations of business knowledge, skills and behavior, supporting practice and business development activities, ensuring timely completion of internal processes and mandatory trainings, carrying out additional duties as instructed and agreed by the management team, representing our client's Microsoft Business Solutions team in a professional and positive manner at all times, following our client's Information Security Policies (ISP and ISMP), performing project responsibilities towards Team (lead), Client (client facing) and Governance (aiding Project Managers).

• A University graduate with relevant degree within a computing or business discipline
• Microsoft D365 CE Certifications (2016, D365) are desirable
• Strong functional knowledge and understanding of Microsoft D365 CE covering a wide spectrum of industries and sectors
• At least 8+ years of hands-on proven functional experience in D365 CE configuration, standard workflows, dashboards, forms & views customizations, Report development
• Detailed knowledge and understanding of all modules within D365 CE including Sales, Marketing, Customer Service & Field Services
• Working knowledge of the Power Platform (Power Apps, Power Automate, Power BI)
• Good understanding of Dataverse including customisations and development of Business Data Models for different solutions
• Good understanding of Microsoft Dynamics CRM Accelerators, industry templates and add-ons
• A proven track record of successful implementation & maintenance of a number of solutions within large client companies, preferably across a number of business verticals (Healthcare, Education, Banking, Manufacturing etc.)
• A proven ability to develop a clear understanding of clients' needs and the ability to incorporate them into a solution
• Experience of consultancy roles in software delivery
• Experience in a delivery-orientated IT environment using waterfall, agile and Devops methodologies
• Adept at Business Requirement Analysis
• The ability to see the greater picture and suggest solutions both within and outside the current implementation
• Experience in supporting pre-sales activities is an advantage
• Project documentation experience especially for work packages to be implemented by offshore teams
• Business process mapping, modelling and documentation knowledge